All deliveries are delayed due to the severe reduction of outbound flights

🚀 Free international shipping for all made-to-order apparel. Prices in AUD

Frequently Asked Questions

 

Shipping Information

Where do orders ship from?

Apparel is made-to-order, fulfilled and shipped from Hong Kong.

Everything else is from Sydney, Australia

 

What shipping methods are available?

Apparel - only untracked shipping is available, this is how we are able to send out packages internationally for free.

Stickers and other small goods
- these are shipped in an envelope and are not tracked.

Art Prints - These are shipped in recyclable tubes so that they get to you safe and sound. Economy Air (not tracked), Tracked Shipping and Express Tracked shipping are available for both international and domestic orders.

How long will it take to get my package?

Apparel - Apparel is made-to-order and is fulfilled and shipped from Hong Kong. It can take at least 4 weeks, but usually ranges for 6-8 weeks depending on the complexity of the product. We are not able to do rush orders.

Prints & Stickers - Within Australia, 1-3 days for express and 3-5 days for standard. International shipping times vary, but can take about 2 - 4 weeks or longer.

Payment Information

What payment methods are accepted?

Visa, Mastercard and Paypal.

Do you have Afterpay?

Not currently, but we are working to implement it!

Returns, Exchanges and Refunds

We're sorry to hear you're not happy with your items! Please email pastelaxy@gmail.com. You will be given an address where you can send the item.You will be responsible for paying for your own shipping costs for returning / exchanging the item. Shipping costs are non-refundable and we don’t guarantee that we will receive your returned item.
Please note we are not able to provide an exchange or refund if 30 days have elapsed from the time of receiving your purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you have requested an exchange for apparel, it will receive your replacement in 4-6 weeks, as it will need to be remade.

Who should I contact if I have any queries?

Please direct any queries to pastelaxy@gmail.com, we respond within 24 hours and would love to be of assistance.
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