Returns & Exchanges

Your satisfaction is our priority. If you're not 100% satisfied with your Pastelaxy purchase we'll gladly accept an exchange or return if: 

  • You have received the product within 30 days
  • The product is not used or damaged and
  • The product is free from perfume, fragrance and makeup

Please follow these steps for the return process

  1. Please email pastelaxy@gmail.com with the reason for the return. 
  2. After we have confirmed, you will need to organise return shipping. We strongly recommend using tracking, especially if you are international. We will not be able to refund your shipping charges.
  3. Once we have received the item, will we issue a refund, store credit or exchange. If you have requested an exchange, please allow 4-6 weeks as we will need to remake the garment.